
YOUR COMMENTS & SUGGESTIONS

Name:	(Optional)
Name of staff who served you :
Date:

Thank you for visiting us. As a valued customer, we invite you to assist us in sharing your suggestions for maintaining the quality of our products and services. We would appreciate your time to answer the following questions: -

Service & Staff
Courteous & Friendly	Excellent Good Average Poor
Helpful & Responsive	Excellent Good Average Poor
Product knowledge	Excellent Good Average Poor
How can we improve to serve you better?

Products
Product Variety	Excellent Good Average Poor
Presentation of Brochures / Flyers	Excellent Good Average Poor
Clarity of information	Excellent Good Average Poor
Which of these product type would interest you?	Adventure Food & Wine Tours Spa & Wellness Tours Others

Website
Do you surf our website?	Yes No
Is our website user friendly?	Yes No
Overall presentation of the website	Excellent Good Average Poor
Adequacy of information in the website	Excellent Good Average Poor

Branding
How did you learn about us?
- Friends / Recommendation	Yes No
- Advertisement	Newspaper TV Magazine
- Others (please Specify)
What affects your purchase decision?	Price Value Branding Service
How do you perceive Jetabout Holidays?	Value for money Reliable Expensive Quality Good Service Others

Post Tour Evaluation
Destination:
Quality of the hotel(s) used	Excellent Good Average Poor
Quality of Vehicle(s) used	Excellent Good Average Poor
Professionalism of local escort / guide	Excellent Good Average Poor
Rate the overall tour arrangements	Excellent Good Average Poor
What area(s) do we need to improve upon?

Other
Where have you visited?	Australia New Zealand Europe America Hong Kong Thailand China Korea Japan Other (please state)
Where do you intend to visit in the next 12 months?	Australia New Zealand Europe America Hong Kong Thailand China Korea Japan Other (please state)

Other comments

Thank you for taking time to complete this form. Your Feedback will help us to serve you better.